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Sweetnight SCM Control Tower

An autonomous, end-to-end intelligent supply chain control tower engineered specifically for global bedding manufacturing, cross-border freight, and smart sleep technology retail.

1. Business Landscape & Architectural Context

Sweetnight operates a high-complexity global supply chain network:

  • Long Ocean Transit Times: Factory shipments from Asian manufacturing plants to Port of Los Angeles and Port of Houston take 25–45 days, with volatile customs clearance and port congestion windows.
  • Bulky Freight Warehousing Costs: Heavy mattress products incur substantial storage rates across North American regional hubs (US-East, US-Central, US-West). Stockouts cause ranking penalties, while excess inventory generates steep storage fees.
  • Omnichannel Demand Swings: Amazon Vendor Central (VC) bulk purchase orders, Amazon FBA replenishments, Shopify direct-to-consumer (DTC), and TikTok Shop virality require unified coordination.

The SCM Control Tower (sn_scm_tower) links directly with Sweetnight’s Dataphin & StarRocks Data Fabric, the TROBS Forecasting Engine, and the corporate SAP / Kingdee ERP systems to deliver automated observability and algorithmic decisions.

2. Core Autonomous Capabilities

Agent A: Ocean Freight Exception & Dynamic ETA Adjustment

  • Tracks live EDI messages and vessel AIS berth signals from major global ocean carriers (Maersk, COSCO, ZIM).
  • Detects transit delays exceeding 48 hours, automatically calculates buffer stock depletion rates at target fulfillment hubs, and posts an interactive action card to the Feishu SCM Operations Channel.

Agent B: Multi-Hub Inventory Balancing & Inter-Warehouse Transfers

  • Resolves stockout imbalances across regional fulfillment nodes.
  • Evaluates interstate trucking freight (LTL/FTL), last-mile delivery rates, and 14-day channel velocity to compute optimal, cost-minimized transfer batches.

Agent C: TROBS Demand Forecasting & Factory Production Feedback

  • Closes the loop from retail checkout to shopfloor manufacturing.
  • Translates channel velocities from the Commercial Tower into suggested Purchase Orders (PO) and preliminary production draft work orders in Kingdee/SAP.

3. Governance & Dual-Control Guardrails

Every automated action involving physical freight transfer or financial commitment is strictly governed by AEP:

  • Low-Risk Read Operations: Automated report generation and transit tracking run autonomously and record cryptographic audit hashes.
  • High-Risk Material Transfers: Shipments valued above threshold ($15,000 USD equivalent) mandate Two-Person Rule dual sign-off from Supply Chain Leadership and Finance before dispatching API commands to ERP or WMS systems.