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Sweetnight Commercial Sales Tower

Engineered for multi-channel cross-border e-commerce operations across Amazon (Vendor Central & Seller Central), Shopify DTC, TikTok Shop, Walmart, and Wayfair.

1. Business Context & Omnichannel Challenges

Global sleep technology and furniture retail brands operate across heterogeneous public and private commercial channels:

  • Amazon Vendor Central (VC): Large-scale wholesale purchase orders requiring strict turnaround SLA windows for purchase order acknowledgments (EDI 855), delivery appointment booking (CARP), and Advance Shipping Notices (EDI 856 ASN). Operational delays trigger severe financial chargebacks.
  • Amazon Seller Central (SC): Fine-grained FBA shipments, real-time sponsored product advertising bidding, and Buy Box guardianship.
  • Direct-to-Consumer (Shopify DTC): High-margin flagship collections, customer loyalty lifecycle, and localized marketing campaigns.
  • Social E-Commerce (TikTok Shop): Viral live-streaming events with sudden spikes of thousands of orders demanding immediate stock reservation and fast dispatch.
  • Vertical Home Retailers (Wayfair, Walmart): Strict return window policies, oversize freight routing, and channel-exclusive SKU differentiation.

The Commercial Tower (sn_commercial_tower) unifies cross-channel feeds, marketing attribution, and settlement reconciliations to provide executive leadership with real-time Net-Net Margin analytics.

2. Core Autonomous Capabilities

Agent A: Amazon VC Order Lifecycle & Chargeback Prevention

  • Monitors incoming EDI 850 Purchase Orders, compares line items against available-to-promise (ATP) inventory at regional hubs, and dispatches EDI 855 acknowledgment payloads within 2 hours.
  • Generates compliant EDI 856 ASNs and GS1-128 pallet labels upon carrier pickup, lowering historical Vendor Central chargeback penalty rates from 3.8% to under 0.05%.

Agent B: Promotion Stacking & Minimum Margin Guard

  • Solves the critical operational hazard where promotional rules stack unintentionally (e.g. platform holiday rebate + influencer promo code + VIP tier discount).
  • Evaluates projected transaction margins in real time. If estimated net margin falls below safety thresholds (e.g. 15%), the agent pauses the promotion via channel APIs within 15 seconds and alerts category leads via Feishu.

Agent C: Real-Time Cross-Channel Stock Reservation

  • Maintains a unified virtual inventory pool mapped to physical warehouses across North America.
  • When sudden traffic spikes on TikTok Shop or Amazon threaten to exhaust local safety stocks, the agent throttles available stock quotas on secondary channels, preventing overselling penalties.

3. Financial Integration & Net-Net Margin Auditing

The Commercial Tower interfaces directly with sn_finance:

  • Automated Settlement Ingestion: Ingests periodic settlement reports, automatically attributing sales commission, FBA storage, return concessions, and ad spend.
  • True Margin Transparency: Computes authentic product profitability by accounting for ocean shipping amortizations, 3PL handling, carrier surcharges, and factory BOM manufacturing costs.